What is quality?
What is quality? This is undoubtedly one of the main questions that we should be interested in answering to all of us who work on the implementation of Management Systems. We must be clear about this concept because it is the main pillar where our Management System will be sustained. Remember that if you want, you can also see the video on YouTube where I explain about it, I leave you the link so you can access it: At the end of this Blog I will also leave you the DOWNLOADABLE file of this topic. What does the ISO Standard tell us about this concept? Well, the ISO 9000 standard tells us the following: · Quality: Degree (*) to which a set of inherent characteristics (**) of an object meets the requirements (***). (*) In this definition, when the ISO standard mentions the Grade, it is the qualification that is given to quality. This rating can be quantitative, a number, a scale from 1 to 10, a percentage of satisfaction or it can also be qualitative, that is, perceptib